Privacy Policy

Definitions

• Cookies: A small file placed on your device by our website or mobile application when you visit or use certain features. A cookie generally allows a website to remember your actions or preferences for a certain period of time.
• Data: Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our website and/or mobile application.
• Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.
• Partners: Select third parties with whom we have contracts for the businesses described in this Privacy Policy.
• Service Providers: Entities to whom we may disclose your Data in order to process information for a specific purpose pursuant to written contract.
• User or you: The natural person who accesses our website or mobile application.

What Data Do We Collect About You?

• Contact information: name, email address, postal address, country, phone number, and other similar contact data.
• Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
• Technical information: website, device and mobile app usage, IP address, and similar information collected via automated means, such as cookies, pixels, and similar technologies.
• Transaction information: date of transaction, total amount, transaction history and preferences, and related details.
• Health-related information: information or records relating to your medical/health history, health status, details of treatment plans and medication prescribed, dosage details, alternative medication, medicines ordered, laboratory testing results, and any other information inferred therefrom.
• Product and service information: account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.
• Personal information: age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history, or any other personal information provided in responses to surveys or questionnaires.
• Your reviews, feedback, and opinions about our products, programmes, and services.
• Loyalty programme information: your loyalty membership information, account details, profile or password details, and any frequent flyer or travel partner programme affiliation.

How We Collect Data

• Information you give us: We receive and store any information you enter on our website or mobile application or give us in any other way.
• Automatic information we collect: We use cookies, pixels, and similar technologies to receive and store certain types of information whenever you interact with us.
• Email communications: To help us make emails more relevant and interesting, we often receive a confirmation when you open email from us or click on a link in the email. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
• Information from other sources: We may obtain information from other sources, such as when you authorize a third-party website to interact directly with our website or mobile application to provide or receive Data about you.

How We Use Data

• Carry out our obligations arising from any contract entered into between you and us.
• Provide products and/or services and communicate with you about products and/or services offered by us.
• Enable our partners to offer their products and/or services and communicate with you about such products and/or services.
• Processing, disclosing, transmitting, and/or sharing the data/information with partners and other third parties which have business or contractual dealings with us.
• Provide you with offers, personalized services and recommendations, and improve your experience on our website and mobile application.
• Operate, evaluate, and improve our business, website, and mobile application.
• Generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns, and trends.
• Provide privileges and benefits to you, marketing and promotional campaigns based on your profile.
• Communicate with you (including to respond to your requests, questions, feedback, claims, or disputes) and to customize and improve our services.
• Enforce the terms of use of our website and mobile application.
• Protect against and prevent fraud, illegal activity, harm, financial loss, and other legal or information security risks.
• Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

Minors

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our website or mobile application only with the involvement of a parent or guardian.

Sharing of Data

• Partners: We may make available to you services, products, or applications provided by partners for use on or through our website or mobile application. If you choose to use such service, customer information related to those transactions may be shared with such partner.
• Service Providers: We may share your Data with service providers for purposes such as storing and analyzing Data, protecting and securing our systems, providing search results and links, providing customer service, user analysis, and payment processing.
• Legal and regulatory authorities: We may release Data when we believe release is appropriate to comply with applicable law or legal process, enforce or apply our terms of use, protect India Drug Mart against harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
• Business transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your Data may be transferred as part of such transaction. Any Data that we receive from a third party pursuant to such transactions will be processed in accordance with this Privacy Policy and applicable law.
• Other third parties: We may also share your Data with other third parties where you request or authorize us to do so, or as required to operate and maintain the security of our website or mobile application.

Keeping Data Secure

We use technical and organisational measures to safeguard your Data and store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us at info@indiadrugmart.com.

Retention of Data

India Drug Mart retains Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website or mobile application, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements, and as long as processing and retaining your Data is necessary and permitted by applicable law. Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax, or regulatory purposes.

Your Rights and Choices

• Right to access, review, and modify your Data.
• Right to correction.
• Right to withdraw consent.
• Right to request deletion of your Data, subject to legal and contractual obligations.

To exercise these rights, please contact us at info@indiadrugmart.com.

Where We Store Data

Data collected under this Privacy Policy is hosted on servers located in India.

Processing Your Data

We take steps to ensure that the Data we collect is processed according to the provisions of this Privacy Policy and the requirements of applicable law. We have put in place appropriate written contracts with partners and service providers to ensure your Data is treated in a way that is consistent with applicable law.

Severability

If any court or competent authority finds that any provision of this Privacy Policy is invalid, illegal, or unenforceable, that provision will be deemed to be deleted, and the validity and enforceability of the other provisions will not be affected.

Changes to This Privacy Policy

Our business changes constantly and our Privacy Policy may also change. We may email periodic reminders of our notices and conditions, but you should check our website and mobile application frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and mobile application and you are deemed to have accepted the terms of the updated Privacy Policy on your first use of our website or mobile application following the alterations.

How to Contact Us

To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by emailing us at info@indiadrugmart.com. We will respond to your request within 30 days.

Grievance Officer

• Name: Harmanjot Singh
• Email: idm@indiadrugmart.com
• Phone: +91 9878951458