India Drug Mart
Shipping Policy
Last Updated
July 2025
Introduction
At India Drug Mart, we are committed to delivering your medicines and healthcare products safely and promptly. This Shipping Policy outlines our shipping practices, timelines, and related information to ensure a smooth delivery experience.
Shipping Coverage
We deliver to most locations across India. If your area is not serviceable, you will be notified at checkout or contacted by our customer care team.
Order Processing Time
- Orders are processed within 24 hours of confirmation, except on Sundays and public holidays.
- Prescription orders may require additional verification and approval, which could extend processing time.
Standard Delivery Times
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad)
2-3 business days
Tier 1 Cities & State Capitals
3-5 business days
Tier 2 Cities & District Headquarters
4-6 business days
Rural Areas & Remote Locations
5-7 business days
Additional Information:
- Delivery times are calculated from the date of order dispatch, not order placement.
- Prescription medicines may require additional 1-2 days for verification and approval.
- Cold chain products and special medicines may have extended delivery times.
- Tracking details will be shared via email/SMS once your order is shipped.
- Delivery times may be affected during festivals, natural disasters, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated based on order value, weight, and delivery location, and are displayed at checkout.
- Free shipping may be available for orders above a certain value, as indicated on the website.
Order Tracking
You can track your order status using the tracking link provided in your order confirmation email or by logging into your India Drug Mart account.
Delivery Issues
- If your order is delayed, damaged, or lost in transit, please contact our customer care at info@indiadrugmart.com within 48 hours of the expected delivery date.
- Do not accept delivery if the package is tampered with or damaged. Report such issues immediately for prompt resolution.
Undeliverable Orders
If an order cannot be delivered due to incorrect address, unavailability, or other reasons, it will be returned to us. We will attempt to contact you for re-delivery or refund as per our Return & Refund Policy.
Contact Information
For any shipping-related queries, please contact us at info@indiadrugmart.com.