Terms of Use

Last Updated

July 2025

Welcome to India Drug Mart

Please read these terms of use carefully. By accessing or using this platform, you agree to be bound by these terms and all terms incorporated by reference. If you do not agree to all of these terms, do not use this platform.

About India Drug Mart

India Drug Mart (indiadrugmart.com) is an internet-based portal and mobile application operated by Sai IndiaDrugMart (PVT) LTD.. Your access or use of the Website, transactions, and use of services are governed by these Terms of Use, including applicable policies incorporated herein by reference. By accessing, browsing, or transacting on the Website, you signify your agreement to be bound by these Terms of Use and our Privacy Policy.

Eligibility

You must be 18 years of age or older to use or visit the Website. By using the Website, you represent and warrant that you are 18 years of age or older and have the right, authority, and capacity to use the Website and agree to these Terms of Use.

Services Offered

• Online purchase of pharmaceutical products from licensed pharmacies
• Diagnostic services from accredited labs
• Online medical consultancy services from independent doctors
• Health and wellness information
• Online advertisements from sponsors

User Responsibilities

• Provide accurate, truthful, and current information when creating your account and in all dealings through the Website
• Maintain the security of your account and promptly notify us of any security breaches
• Use the Website only for lawful purposes and in accordance with these Terms of Use
• Do not share your password or allow others to access your account

Use of Services and Platform

India Drug Mart provides a platform to facilitate the purchase of drugs and other pharmaceutical products, and services offered for sale by third-party pharmacies and labs. All items offered for sale, and the content made available by third parties, are their sole responsibility. India Drug Mart does not control or guarantee the authenticity of third-party content or products.

Prescription Drugs

To purchase prescription drugs, you must upload a valid prescription. Orders will not be processed without a valid prescription. The original prescription must be available at the time of delivery. Substitution of prescribed drugs will only be processed if permitted by your doctor or if the prescription lists only the salt names.

Payments and Refunds

• Payments for products and services must be made directly to the respective third-party providers or to India Drug Mart, as applicable.
• Available payment methods include UPI, wallets, debit/credit cards, and cash on delivery.
• Return and refund policies are detailed in our Return and Refund Policy. Please read it carefully before making a purchase.

Prohibited Activities

• Do not use the Website for illegal purposes or to solicit unlawful activity
• Do not infringe on intellectual property rights
• Do not upload or transmit viruses or malicious code
• Do not attempt to gain unauthorized access to the Website or other accounts
• Do not impersonate another person or entity

Limitation of Liability

India Drug Mart is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or services. All products and services are provided "as is" without warranties of any kind.

Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of India Drug Mart or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Governing Law and Dispute Resolution

These Terms of Use are governed by the laws of India. Any disputes arising from your use of the Website will be subject to the exclusive jurisdiction of the courts at New Delhi, India.

Contact Information

If you have any questions or concerns regarding these Terms of Use, please contact us at info@indiadrugmart.com.

Changes to Terms of Use

India Drug Mart reserves the right to change or modify these Terms of Use at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website constitutes acceptance of the updated Terms of Use.